Answers to common questions about alerts, notifications, billing and AI assistants. Anything else, email us.
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On US trading days we refresh prices about once a minute from 4:00 to 20:00 Eastern Time, so pre-market and after-hours moves count. New 52-week highs and lows, moving-average breakouts and volume alerts only fire during regular hours, 9:30 to 16:00.
Market data can arrive late, sometimes by 15 minutes or more. Section 13.2 of our Terms of Service covers this.
Price alerts wait for a cross. If the price was already above your “rises above” level when you created or resumed the alert, it fires after the price drops below that level and rises through it again.
Percentage alerts measure from the price at the moment you set them. Daily change alerts compare with the previous close. The history page lists every alert that fired.
Price, technical and valuation alerts fire once and then show as triggered. Turn one back on in your dashboard when you want to catch the next move. Earnings, dividend, insider and daily change alerts stay on and fire again for the next event, daily change at most once per US session. The daily reminder arrives every trading day until you pause it.
Basic accounts get up to 5 active alerts. Price and time alerts are open to everyone, plus one active alert of the other types, such as RSI, moving averages, P/E or insider trades. Premium removes those limits. All alert types are explained with examples.
Every alert can notify you by email or SMS. In Settings you can also turn on browser push and the Slack app, and developers can add a webhook endpoint for their own systems.
Check your spam and promotions folders first, then add our sender to your contacts. Make sure the email address in Settings is the one you read. If the alert appears on the history page and the email still did not arrive, write to us with the alert and the time.
Add your phone number in international format, such as +1 555 123 4567, and confirm it in Settings. Premium includes 50 SMS a month, and packs of 100 extra credits are available there too.
Replying STOP to one of our messages turns SMS off for your number. If that happened by mistake, email us and we will help you turn it back on.
You can sign in with a magic link, a password, Google or Apple. A magic link email can land in spam. If you set a password and forgot it, reset it here. Signed up with Google or Apple? Use the same button again, since there may be no password on that account.
Open Settings and select Manage billing. The billing portal of our payment provider, Stripe, opens with your subscription, card and invoices. After you cancel, Premium stays active until the end of the period you paid for.
New subscribers can ask for a full refund within 14 days of their first payment. Email us from the address on your account. Section 5 of our Terms of Service lists the other cases.
In Settings, scroll to the danger zone and select Delete account. We delete your alerts, watchlist and settings within 90 days, apart from records the law requires us to keep, such as invoices.
The Agents page has step-by-step setup for each assistant. You sign in to StockAlert.pro once and choose what the assistant may read and change.
Start a Work chat in ChatGPT, or select Work and Cloud in the desktop app, and write: “Tell me in this chat whenever one of my StockAlert.pro alerts fires.” In a normal chat ChatGPT cannot receive these messages and offers a scheduled check instead.
Assistants keep their own copy of our tool list. In ChatGPT, open the StockAlert.pro app in Settings and select Refresh tools. In Codex and Claude, start a new session.
Select Revoke access next to it on the Agents page, or remove it in the assistant's own settings. It loses access right away. Alerts it created stay in your account.
Create one under Developers in Settings. Basic accounts can have one key with 100 requests per hour. Premium allows more keys and 10,000 requests per hour.
The API documentation covers every endpoint, with examples and official SDKs for JavaScript and Python.
Email privacy@stockalert.pro from the address on your account. We answer within 30 days. The Privacy Policy explains what we store, why and for how long.
Suggest it on the feedback board and vote on ideas from other users. We post what we ship.